Clinic Office Specialist

Clinic Office Specialist Job Description:

Established in 1948, the Mission of ASCEND Mental Wellness is to encourage and assist individuals in discovering pathways to their optimal mental health and wellness, while supporting hope and awareness of well-being in our community.

Caleo Counseling Services, a division of ASCEND Mental Wellness, is seeking a Clinic Office Specialist. The ideal candidate will be positive and outgoing, have a professional appearance and manner, have excellent organizational skills, and demonstrate strong attention to detail. Strong customer service skills and previous medical office experience are a must.

This position will begin on a temporary basis, with the potential to transition into a permanent role based on performance and organizational needs.

ASCEND offers a comprehensive benefits package including healthcare benefits, retirement plan enrollment, and paid time off including holidays, vacation, personal, and sick time. Salary based on qualifications.

Clinic Office Specialist Education & Qualification Requirements:

• High School Diploma or equivalent
• Experience in a business office (medical office is preferred)
• Valid NYS Drivers License acceptable to agency insurance standards
• Must be of good character and background and display an affinity for working with people with mental illness and/or co-occurring disorders.
• Must be detail oriented and possess good time management and customer service skills. Must have the ability to work independently, have good problem-solving skills and have the ability to work as part of a multi-disciplinary team.

Clinic Office Specialist Responsibilities include but are not limited to:

• Assist the Supervisor in Clinic processes as necessary.
• Assist the Supervisor in developing, managing, and distributing information to Clinic Office Staff and Clinicians as necessary.
• Primarily responsible for Front Desk operations, including but not limited to client check-ins, completing intakes, customer service, phone call triaging, copying, filing, client scheduling, insurance checks, and exchange of payments.
• Within the Clinic's Electronic Health Records (EHR) system complete all operations as designated by the Supervisor, to ensure accuracy and quality within the EHR and workflow processes, including but not limited to daily reporting, appointment scheduling/re-scheduling and daily output to electronic call reminder system, Utilization Review, and prescription follow up.
• Work with and support the Agency's Accounting Manager, the Clinic's Office Manager, and the Billing Specialist in developing and maintaining quality assurance functions related to the Clinic's Electronic Health Record (EHR) system as it relates to billing/payment and client records.
• Complete I-stops daily.
• Maintenance/copying of select Clinical forms.
• Assist with Client Chart filing, maintenance, breakdown, and storage.
• Prepare correspondence and complete copying/filing as required and requested.
• Complete county attendance sheets every month
• Maintain a safe environment for all clients and staff.
• Maintain effective communication with other staff members and supervisors.
• Preserve the human dignity and confidentiality of all clients and act in the best interest of those served through the Agency's programs and services.
• Should be compassionate and demonstrate a commitment to helping people with mental illness and/or co-occurring disorders.

ASCEND Mental Wellness provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.