Resource Recovery Team Lead

Responsible for leading a Resource Recovery unit working with past due customers to resolve delinquencies and develop loss mitigation opportunities.  Utilize experience and knowledge along with established department practices to assist customers and accomplish goals.

RESPONSIBILITIES:

> Oversee day-to-day activities and scheduling for assigned department staff; assign work and direct collection efforts to ensure accounts are adequately worked and within department and regulatory parameters.

> Contact serious past due loan customers, including bankruptcy, loss accounts, and government program accounts, via phone and mail according to department guidelines.   Record Customer contacts utilizing department software.

> Interview and counsel past due loan customers with goal of garnering repayment and reducing losses to Company.

> Develop and implement strategies to coordinate collection efforts on accounts requiring special attention.

> Process and complete documentation accurately and timely according to department policies and procedures.  Provide period reports to management team as appropriate.

> Adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines.

> Manage, coach, and counsel staff to meet department goals and achieve performance standards; provide training and encourage continuous improvement for career development.

QUALIFICATIONS:

Education/Certifications/Experience:

> Associates degree or equivalent experience preferred

> 4 years of banking, customer service or collections experience preferred

> 1 year of supervisory experience preferred

Skills/Knowledge:

> Proficient with Microsoft Office Suite; ability to learn collections software.

> Exceptional telephone and customer service skills required

> Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

> Ability to prioritize multiple tasks, coordinate work with others, and meet strict deadlines

> Solid knowledge of state and federal regulations related to resource recovery and collection law 

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.        

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.25-$24.04 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.