Indirect Lending Operations Representative

About this Position:

Responsible for a variety of administrative functions associated with the processing of indirect loan documents, disbursement of funds to dealerships, lien perfection processing including manual lien filing on loans held with funding issues.  Provides exceptional customer service and support to dealer network and indirect lending staff while meeting all applicable compliance regulations and Company policies.

RESPONSIBILITIES:

> Review indirect loan documents received from dealer network for accuracy and completeness; ensure documents have proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.

> Disburse funds to dealerships as applicable in a timely and regulatory/policy compliant manner.

> Monitor loans held with funding issues and manually file liens in a timely manner.

> Index and review indirect loan files; follow department/Company filing protocols for the accurate storage of documents.

> Provide outstanding customer service to dealer network; answer questions and provide guidance as appropriate.  Work to anticipate customer needs and address concerns in a timely and positive way.

> Support and participate as member of Indirect Lending team; offer clerical and customer service support to all members of team to meet department goals and objectives.

> Stay up to date on applicable computer software as well as lending laws and regulations.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications/Experience:

> High School Diploma or equivalent required.

> 1 year of experience in an office environment preferred

Skills/Knowledge:

> Proficient with Microsoft Office Suite, ability to learn other computer software programs

> Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management

> Demonstrated skills to accurately and efficiently complete tasks/projects, handle multiple priorities, and meet strict deadlines

> Proven quality customer service and communication skills

> Ability to work as a member of a cooperative work team with shared goals and objectives

Physical Demands:

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $17 - $19 hourly commensurate with experience and education.

Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.