Mortgage Closing Supervisor

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Residential Lending team as: 

Mortgage Closing Supervisor

This opportunity may be perfect for you if you have experience in:

> Managing Loan Closing Pipelines

> Strong communication and Customer Service Skills

> Supervisory skills

About this position:

Responsible for coordinating, organizing, processing, and maintaining residential loan files for closings, secondary market delivery and/or post-closing activity.  Manage day-to-day workflow and personnel to provide efficient and effective closing of residential loan applications.

RESPONSIBILITIES

> Assign applications, manage loan closing pipeline, respond to application inquiries, and coordinate mortgage closings with department personnel and residential closing attorneys. Support secondary market delivery and construction advance activity.

> Prepare, maintain, coordinate, and distribute all residential closing documentation and regulatory disclosures to department personnel and residential closing attorneys to meet regulatory requirements and department workflow.

> Prepare, review, and reconcile post-closing documentation, various reports, and transaction entries according to Company and regulatory policies, procedures, and controls.

> Manage, train, coach, and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.

> Lead and develop team through day-to-day operations and special assignments; assign and prioritize work within unit and monitor workflow to ensure timely completion and reporting.

> Keep up to date with regulatory changes, compliance issues, and changes in policies or procedures; communicate and share information with team.

> Perform outreach to Settlement Agents to facilitate scheduling of loan closings in an efficient and timely manner.

> Collaborate with department management and colleagues to complete projects/assignments as needed.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

QUALIFICATIONS

Education/Certifications:

> Associate degree or equivalent experience required

> 4 years of experience in business-related field preferred

> 1 year of supervisory experience preferred

> Current NMLS registration or can complete NMLS registration

Skills/Knowledge:

> Proficient in Microsoft Office Suite:  Word, Excel, and Outlook; knowledge of banking-related software

> Quality communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management

> Strong mathematical and organizational skills

> Demonstrated ability to prioritize tasks, assign/delegate work tasks effectively, and meet strict deadlines and quality standards

> Ability to work both independently and as member of cooperative work team

> Thorough knowledge of mortgage products and services as well as basic knowledge of current lending regulations

Skills/Knowledge:

> Proficient in Microsoft Office Suite:  Word, Excel, and Outlook; knowledge of banking-related software

> Quality communication skills, both written and verbal; comfortable communicating with customers, attorneys, co-workers, and management

> Strong mathematical and organizational skills

> Demonstrated ability to prioritize tasks, assign/delegate work tasks effectively, and meet strict deadlines and quality standards

> Ability to work both independently and as member of cooperative work team

> Thorough knowledge of mortgage products and services as well as basic knowledge of current lending regulations

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.95 - $26.00 commensurate with experience and education.

Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.