Cash Management Associate- Glens Falls, Saratoga, or Latham

About this position:

Supports the Cash Management Officer with providing our business and commercial customers with specialized banking and cash management products while delivering a high level of customer service.  Proactively serves as a liaison between our customers and business partners while taking ownership of customer related issues to reach the best resolution.

Essential Functions

> Prepare and maintain cash management service agreements and facilitate the process to set-up and train customers with cash management services.

> Maintain accurate records and required reporting for tracking cash management sales and activities.

> Provide full range of professional, technical, and general support to customers and Company personnel regarding cash management and banking services. Assist with municipal banking customers as needed.

> Provide support in reviewing and analyzing bank statements and preparing and compiling responses to Request for Proposals.

> Effectively communicate to customers over the phone, via email and written correspondence.  Answer internal and external customer calls and assist with special projects as needed.

> Foster client relationships while building trust and delivering solutions. 

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Associate’s degree or equivalent professional experience preferred

> 3 years of experience in related field preferred

Skills/Knowledge:

> Strong customer service, problem solving, and time management skills

> Knowledgeable in Microsoft Office including:  Word, Excel, Outlook and PowerPoint

> Understanding of cash management and banking services preferred

> Ability to prioritize multiple tasks/projects, meet deadlines, and exceptional attention to detail

> Proven ability to work independently and collaboratively in a team environment

> Solid verbal and written communications skills; comfortable communicating with customers, co-workers, and members of management

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.25 - $24.63 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.

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