Commercial Workout Professional I

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Resource Recovery team as: 

Commercial Workout Professional I

This opportunity may be perfect for you if you have experience in:

> Exceptional communication skills, both written and verbal; comfortable interacting with lenders, management, customers, and legal professionals

> Excellent dispute negotiation and conflict resolution skills

> Analytical, self-Motivated, professional experience working cross-departmentally

About this position:

Responsible for commercial loan workout and asset management to reduce problem loans and improve repayment rate.  Works closely with Corporate Banking and management to identify potential problems and propose collection strategies that address Company goals and maintain a quality lending relationship with our borrowers. This position works out of our headquarters in Glens Falls, New York. 

Essential Job Functions:

> Contact commercial problem loan customers, including bankruptcy, loss accounts, and government program accounts according to accepted practices and department guidelines. Utilize skills and knowledge to develop and present loan workout plans designed to recuperate loan payment and reduce losses.

> Utilize resources and work with Corporate Banking team to identify potential problem loan customers prior to change in credit worthiness or repayment ability.  Consult with lenders and management on complex or unusual loan relationships throughout the lending process. 

> Facilitate follow-through on Action Plans and Strategies to resolve Troubled Assets while administering Watched Assets Reporting processes and Risk Rating systems. Report accordingly to Sr. Management.

> Work with lenders, lawyers, and customers to develop strategic plan to restore bad loans and manage assets to ensure loan repayment. 

> Engage bank lawyers for legal action and foreclosure referrals, maintain and direct expedited processing of those actions, while employing cost control measures to limit expense and exposure.    

> Coordinate disposition of Company-owned assets in accordance with established Company policies and governmental regulations.

> Provide periodic reports to management, participate in Company meetings as appropriate, and communicate regularly with management to stay apprised of changes and provide input as needed.

> Remain current on regulatory guidance and changes impacting collections and commercial lending as well as local and state economic/business trends.   

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Bachelor’s Degree in business or finance or equivalent experience required

> 4 years of experience in banking, finance, lending/commercial lending or collections preferred

Skills/Knowledge:

> Ability to learn commercial lending and commercial credit

> Exceptional communication skills, both written and verbal; comfortable interacting with lenders, management, customers, and legal professionals

> Ability to negotiate and moderate disputes and deal with conflicts constructively

> Self-motivated, independent thinker and creative/innovative problem solver

> Ability to work independently and as part of a cooperative work team

> Strong analytical skills including: ability to define problems, collect data, establish facts and draw valid conclusions

Physical Demands

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The pay range for this position is $21.00 - $25.00 an hour commensurate with experience and education.

Additional compensation may be earned through the Company’s annual bonus and incentive programs, subject to individual and company performance.