• Member Service Specialist - Cambridge NY

    Posted: 03/17/2024

    TCTFCU is interviewing for a Full-Time Member Service Specialist in our Cambridge office. The Member Service Specialist (MSS) is responsible for assisting our members in a personal, professional and knowledgeable manner that supports TCT’s philosophy of “Member First”. Our MSS’s provide a high level of quality service in completing account transactions, processing consumer and real estate loan applications, and the handling of new account(s). They also act as a liaison between the members and TCT in the delivery of our transaction services and their financial needs.  This position will also have a strong concentration in outbound calling to our Members.
    Applicants must have:

    • High School Diploma
    • Minimum of one to two years of progressively responsible experience in a credit union, bank, other financial institution as a teller or platform specialist.
    • Strong working knowledge of state and federal regulations that are applicable to the products and services offered by the credit union.
    • NMLS Registration # and Notary License a plus.
    • A full understanding of our products and services and how each one might benefit our members.
    • Experience in outbound sales calls with positive results
    • Excellent verbal and written communication skills.
    • Strong interpersonal, problem solving, multi-tasking, and leadership skills.
    • Strong attention to detail and accuracy.
    • Ability to work in multiple computer applications including by not limited to Microsoft Office.
    • Ability to work independently and as part of a team while functioning at a high pace.
    • Flexibility (Saturday hours will be required and will occasionally cover in other branches).
    Application Procedure
    TCT offers a competitive compensation plan; an enthusiastic team-oriented environment, an outstanding benefits package including: medical, dental, vision, life and disability, voluntary benefits, paid vacations, an extremely generous 401(K) plan, and much more! Starting at $18 per hour.

    If you meet the above qualifications and would like to be considered for this position, please send your resume along with a cover letter & salary requirements to:
    TCT Federal Credit Union
    Attn: Human Resources
    416 Rowland St.  Ballston Spa, NY  12020
    Or email to jobs@tctfcu.org
    Or Fax to: 518-288-3751