• Program Specialist

    Posted: 10/31/2021

    Essential Job Function: The Program Specialist position will provide support to both the Community Based and School Based mentoring programs, assisting in the various service delivery model areas: Customer Relations, Enrollment & Match, and Match Support.

    The Program Specialist will assist with implementing screening procedures that match Bigs with Littles, and once matched, provide coaching, feedback, and support to Bigs, Littles, and families as they navigate building a relationship.

    The Program Specialist position will work in both our Community Based and School Based mentoring programs, and will interface with many partners including: adult and high school age volunteers, Littles, parents of Littles, as well as community and school liaisons.

    Job Duties:
    • Ensure that all volunteers and families receive an engaging, positive and personalized response promoting BBBSADK programs.
    • Develop partnerships with local schools and workplaces, to develop a pipeline of Bigs and Littles to be matched in mentoring relationships.
    • Design and implement recruitment strategies for volunteers.
    • Implement volunteer screening procedures and conduct prospective volunteer interviews to determine eligibility.
    • Complete enrollment interviews with Littles, in their home setting, or at school, depending on program involvement.
    • “Match” Bigs with Littles, and provide introductions to all parties.
    • Continuously assess for child safety in match relationships.
    • Provide coaching and supervision to a caseload of Bigs and Littles via a rigorous schedule of phone and in-person contact. Performance Measures:
    • The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time,
    • youth yield and youth/parent processing time,
    • match closure rate,
    • match retention rate,
    • average match length,
    • customer satisfaction.

    Skills and Abilities
    • Excellent oral and written communication and interpersonal skills;
    • Ability to use time effectively and to focus on details;
    • Performance-driven mind-set;
    • Customer service orientation;
    • Experience working with people from diverse cultures;
    • Ability to juggle tasks and set priorities;
    • Ability to effectively collaborate with other staff. Qualification and Requirements
    • Must have a four-year degree from an accredited college program studying social work, human services, psychology, education, criminal justice or other related field.
    • Must have access to a car and valid driver’s license. Physical Requirements
    • Light work that includes moving objects up to 20 pounds.
    • Moving about to accomplish tasks.
    • Communicating with others to exchange information.

    *Other duties as assigned.
    • Fund development

    Please e-mail resumes and cover letters directly to Bill Moon at bill@bbbssadk.org