• WordPress & Technical Support Specialist

    Interactive Media Consulting, LLC
    Job Description
    Interactive Media Consulting, LLC, a full-service web site development and digital marketing firm in Saratoga Springs, NY, is growing!  We are looking to fill an entry-level professional position dedicated to supporting both our existing customers as well as new customers.
     
    The successful candidate will be a technically-oriented person with stellar communication skills.  Some common tasks include:
    • Building websites designed by our in-house designer using WordPress and Divi
    • Updating websites with new content using WordPress and Drupal
    • Helping customers as they setup email on their computers, phones, and/or tablets
    • Answering questions customers have about updating their websites, like how to create pages or posts or add a new image to their slider
    • Troubleshooting email and website issues – we get some great questions from customers and sometimes it just takes a little digging to see what is really going on
    • Performing security updates for WordPress and Drupal and plugins/modules – trust us, the last thing you want to do is deal with a hacked website
     
    The successful candidate must have the following minimum skills:
    • Excellent communication skills – customers need clear, concise answers to their questions
    • Ability to work as part of our great team – everyone plays a role and we work together to give our customers the best possible product
    • Ability to know when you’re stuck and ask for help – hey, it happens to all of us and sometimes Google just can’t provide the answer you need, but we bet someone on the team has seen something like it before
    • Strong command of HTML & CSS – we love working in WordPress and Divi, but we often need to make some tweaks to get that WordPress layout exactly how the client envisions
    • Basic knowledge of WordPress systems
    • Working knowledge of Adobe Photoshop to pull the components you need from a layered file and create graphics when necessary
     
    These skills will be helpful, but we will train the right person:
    • Previous experience with Divi
    • Working knowledge of Windows, Apple, Android, and GMail email systems
    • Understanding of WHM and cPanel
    • Understanding of DNS and website hosting technology
    • PHP, Javascript, jQuery, and/or other common open source languages
     
    This position is in our Saratoga Springs, NY, office. We are open and taking COVID-19 precautions. Initial interviews will be web-based. Final interviews will be in our office, with proper use of masks and at appropriate physical distances.

    IMC is a fast-paced environment tracking multiple projects in development concurrently, with a primary goal of delivering a quality product on time. The right candidate will receive a training, competitive salary, personal time, paid holidays, and contributions toward health insurance.
     
    To be considered for this position, please send a letter of introduction and your resume to jobs@imediaconsult.com. Please note, this is not a coding or design position.
     
    Want to learn more? Applications will be accepted until the position is filled.
    Contact Information