IT Help Desk Support I & II

Why StoredTech?

Are you looking for an exciting, fast-paced career with a fun atmosphere and endless room for growth and development? Do you want to be part of a collaborative team that will always have your back? StoredTech is a thriving IT services company who is dedicated to delighting our clients 100% of the time and we are looking for like minded people to join our family.

The position requires expertise in IT end user support with a focus on delighting the client!

TECHNICAL COMPETENCIES:

• 1-3 Years experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, MacOS, Linux)
• SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup
• Basic understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols
• Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls
• The ability to meaningfully triage third party support for Software/Application issues
• User creation and maintenance utilizing Active Directory and Group Policy Management
• Familiarity with Microsoft Azure and Intune Services
• End user printer troubleshooting and set up
• Troubleshooting client Wifi issues
• Experience running and terminating cable

Key Responsibilities:

• Clearly communicate with clients in order to provide them excellent customer service while fixing their computer issues in a timely manner that works for the client.
• Manage assets and endpoints through Kaseya RMM
• Delight the customer while supporting either from office or in-person/onsite
• Work closely with other engineers to assure required dependencies are being met
• Effectively communicate and troubleshoot issues that arise to ensure customer expectations are met
• Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation
• Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
• Support, install, configure and upgrade network operating systems and applications using standard industry best practices
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Strong planning and organizational skills
• Proven ability to delight the customer - 100% of the time
• Excellent interpersonal skills. Openness to others' ideas and willingness to try new things
• Effective time management and critical thinking in order to use time most efficient
• Problem solving skills to include the ability to identify and resolve problems in a timely manner as well as owning the issue from problem to solution
• Ability to successfully present information
• Exhibits the flexibility to adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
• Attention to detail
• Ability to thrive in a team environment
• Work dynamically across departments interfacing with IT Project Engineers and Account Managers