• IT Help Desk Support I & II - $2500 Sign on bonus!

    Posted: 10/07/2022

    Limited time offer - $2500 Sign on bonus!

    Why StoredTech?

    Are you looking for an exciting, fast-paced career with a fun atmosphere and endless room for growth and development? Do you want to be part of a collaborative team that will always have your back? StoredTech is a thriving IT services company who is dedicated to delighting our clients 100% of the time and we are looking for like minded people to join our family.

    The position requires expertise in IT end user support with a focus on delighting the client!

     

    TECHNICAL COMPETENCIES:

    • 1-3 Years experience in end user desktop support (Windows 7, Windows 10, Windows Server 2008-2019, MacOS, Linux)
    • SMTP/POP/Office 365/Exchange troubleshooting and device configuration/setup
    • Basic understanding of TCP/IP, DNS, DHCP, VPN, VLANs and other network protocols
    • Experience in configuration, deployment, and troubleshooting of routers, switches and firewalls
    • The ability to meaningfully triage third party support for Software/Application issues
    • User creation and maintenance utilizing Active Directory and Group Policy Management
    • Familiarity with Microsoft Azure and Intune Services
    • End user printer troubleshooting and set up
    • Troubleshooting client Wifi issues
    • Experience running and terminating cable

    Key Responsibilities:

    • Clearly communicate with clients in order to provide them excellent customer service while fixing their computer issues in a timely manner that works for the client.
    • Manage assets and endpoints through Kaseya RMM
    • Delight the customer while supporting either from office or in-person/onsite
    • Work closely with other engineers to assure required dependencies are being met
    • Effectively communicate and troubleshoot issues that arise to ensure customer expectations are met
    • Accurately document client infrastructures, manage system configurations, create flowcharts, diagrams, manuals and other documentation
    • Demonstrate initiative, independent judgment and utilize established procedures to address client needs.
    • Support, install, configure and upgrade network operating systems and applications using standard industry best practices
    • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any task

    COMPETENCIES:

    To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

    • Strong planning and organizational skills
    • Proven ability to delight the customer - 100% of the time
    • Excellent interpersonal skills. Openness to others' ideas and willingness to try new things
    • Effective time management and critical thinking in order to use time most efficient
    • Problem solving skills to include the ability to identify and resolve problems in a timely manner as well as owning the issue from problem to solution
    • Ability to successfully present information
    • Exhibits the flexibility to adapt to a rapidly changing work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events
    • Attention to detail
    • Ability to thrive in a team environment
    • Work dynamically across departments interfacing with IT Project Engineers and Account Managers