• Infrastructure Cloud Administrator

    Posted: 02/02/2024

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join IT - Data Center & Core Systems team as: 

    Infrastructure Cloud Administrator

    This opportunity may be perfect for you if you have experience in:

    > Microsoft Cloud Services

    > Excellent Communication Skills

    > Strong Problem-Solving Capabilities 

    About this position:

    Responsible for the day-to-day administration of Information Technology services with a focus on public cloud services. Contributing to the reliability and continuity of Company’s cloud-based suite of applications. You will work closely with technical support teams, vendors, and leaders to optimize productivity, security, and end-user satisfaction within our cloud ecosystem. This position is in-office and works out of our headquarters in Glens Falls, New York. 

    Responsibilities

    > Manage Microsoft 365 cloud services, contributing to the stability, and performance of Arrow Financial Corporation’s network and server infrastructure; continue progression of ongoing cloud migrations leading to the reliability of Arrow’s cloud services and their functions.

    > Assist in the design and implementation of various cloud applications, leveraging knowledge and experience to set proper timeline and expected outcomes.

    > Assist Security Team to ensure cloud applications and environments stay updated against security threats and vulnerabilities, applying necessary patches and updates.

    > Maintain clear and up-to-date documentation of configurations, procedures, and knowledge of industry best-practices.

    > Provide escalation for Information Technology Support staff as appropriate; perform afterhours support and participate in 24x7 on-call rotations as necessary. 

    > Provide training and guidance to IT staff and users on applications and features.

    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

    Education/Certifications:

    > Bachelor’s Degree in information technology-related field or equivalent experience required

    > 6 years of experience related to Information Technology support, security or administration required.

    > Related certifications a plus

    Skills/Knowledge:

    > Proficiency in administering Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams

    > Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, management, and outside vendors/suppliers

    > Proven problem solving and analytical skills; ability to extract and interpret information from multiple sources

    > Solid organizational skills and attention to detail; ability to prioritize multiple tasks/projects and meet deadlines

    > Ability to act, think and follow instruction in stressful conditions. 

    Physical Demands

    > Must be able to sit for prolonged periods of time and walk/stand for periods of time

    > Must be able to repetitively use a telephone and computer mouse and keyboard

    > Ability to lift/move up to 25 lbs, crawl under, and maneuver around desks, workstations, and other equipment

    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $58,500.00 - $70,000.00 commensurate with experience and education.

    Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.