The Front Desk Customer Service Associate is responsible for welcoming all guests in a friendly and professional manner. They will provide excellent customer service to our guests who stay on or off campus, provide accurate information to our members and guests in regard to; activities, policies, and procedures during their stay on campus.
Qualifications:
High school diploma or equivalent. Effective verbal and written communication skills, competence to meet, answer and receive incoming calls from the public in a courteous and efficient manner. Organizational skills/multi tasking is essential. Exhibits proficiency and fundamental knowledge of word and excel applications, accuracy in handling money and record keeping, have basic accounting knowledge, professional telephone answering and a basic knowledge of the surrounding area.
Principle Activities:
• Check Silver Bay guests in/out using hospitality software.
• Knowledge of Silver Bay rates, accommodations and activities.
• Provide accurate information to guests as needed.
• Learn current hospitality computer software.
• Perform duties per daily routine and shut down procedure list.
• Responsible for maintaining and balancing a cash drawer at the end of their shift.
• Receive, record, and input membership, program, and in-house transactions into hospitality software.
• Provide support to the reservations and telephone operator when needed.
• Perform other duties as assigned by Guest Service Director.
• Follow policies and procedures as noted in the employee handbook
• As a 24-hour operation all staff may be asked to work weekend, evening or night shift and/or holidays in order to serve our members, guests and program participants.
Qualifications:
High school diploma or equivalent. Effective verbal and written communication skills, competence to meet, answer and receive incoming calls from the public in a courteous and efficient manner. Organizational skills/multi tasking is essential. Exhibits proficiency and fundamental knowledge of word and excel applications, accuracy in handling money and record keeping, have basic accounting knowledge, professional telephone answering and a basic knowledge of the surrounding area.
Principle Activities:
• Check Silver Bay guests in/out using hospitality software.
• Knowledge of Silver Bay rates, accommodations and activities.
• Provide accurate information to guests as needed.
• Learn current hospitality computer software.
• Perform duties per daily routine and shut down procedure list.
• Responsible for maintaining and balancing a cash drawer at the end of their shift.
• Receive, record, and input membership, program, and in-house transactions into hospitality software.
• Provide support to the reservations and telephone operator when needed.
• Perform other duties as assigned by Guest Service Director.
• Follow policies and procedures as noted in the employee handbook
• As a 24-hour operation all staff may be asked to work weekend, evening or night shift and/or holidays in order to serve our members, guests and program participants.
