Universal Banker-South Glens Falls
MOVE YOUR CAREER IN THE RIGHT DIRECTION!
Glens Falls National Bank & Trust Company is seeking a
Universal Banker- South Glens Falls
This opportunity may be perfect for you if you have experience in:
* Knowledge of bank and insurance products/services
* Strong attention to detail, and
* Strong communication skills
Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events.
§ Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
§ Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.
§ Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.
§ Research customer questions and direct problem resolution to maintain customer relationships.
§ Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.
§ Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.
§ Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.
§ Provide training, support and guidance as appropriate to co-workers and customers.
§ Act in Branch Manager’s absence as needed.
§ Associates Degree or equivalent experience required
§ 4-6 years of customer service experience required; experience in a financial institution preferred
§ Ability to achieve NMLS certification and Signature Guarantee certification
§ Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management
§ Quality problem solving skills; ability to work independently and as part of a cooperative work team
§ Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus
§ Solid sales and referral experience; knowledge of bank and insurance products/services
§ Travel to various branches as needed
§ Work rotating Saturday schedule
- Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
- Must be able to repetitively use a telephone and computer mouse and keyboard.
- Ability to lift/move up to 15 lbs.