• Universal Banker-South Glens Falls

    Posted: 11/13/2022


    Glens Falls National Bank & Trust Company is seeking a
    Universal Banker- South Glens Falls

    This opportunity may be perfect for you if you have experience in: 

    * Knowledge of bank and insurance products/services

    * Strong attention to detail, and 

    * Strong communication skills 

    Responsible for performing a complete range of services for customers including:  processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch.  Frequently transitions between working as a Teller and helping customers on the Platform.  Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events.
    §      Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
    §      Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.
    §      Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.
    §      Research customer questions and direct problem resolution to maintain customer relationships.
    §      Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.
    §      Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.
    §      Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.
    §      Provide training, support and guidance as appropriate to co-workers and customers.
    §      Act in Branch Manager’s absence as needed.
    §          Associates Degree or equivalent experience required
    §          4-6 years of customer service experience required; experience in a financial institution preferred
    §          Ability to achieve NMLS certification and Signature Guarantee certification
    §      Strong communication skills, both written and verbal; comfortable communicating with customers, co-workers, and management
    §      Quality problem solving skills; ability to work independently and as part of a cooperative work team
    §      Proficient in Microsoft Office Suite:  Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus
    §      Solid sales and referral experience; knowledge of bank and insurance products/services
    §          Travel to various branches as needed
    §          Work rotating Saturday schedule
    Physical Demands:
    • Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
    • Must be able to repetitively use a telephone and computer mouse and keyboard.
    • Ability to lift/move up to 15 lbs.