• Resource Recovery Team Lead

    Posted: 01/28/2024

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join Resource Recovery team as: 

    Resource Recovery Team Lead

    This opportunity may be perfect for you if you have experience in:

    > Collections, Repossession, and Delinquency 

    > Customer Service & Telephone Skills 

    > Strong Communicator

     

    About this position:

    Responsible for leading a Resource Recovery unit working with past due customers to resolve high level delinquencies and develop loss mitigation opportunities. Utilize experience and knowledge along with established department practices to assist customers and accomplish goals.

     

    RESPONSIBILITIES:

    > Oversee day-to-day activities and scheduling for assigned department staff; assign work and direct collection efforts to ensure accounts are adequately worked and within department and regulatory parameters.

    > Contact serious past due loan customers, including bankruptcy, loss accounts, and government program accounts, via phone and mail according to department guidelines.  Record Customer contacts utilizing department software.

    > Interview and counsel past due loan customers with goal of garnering repayment and reducing losses to Company.

    > Develop and implement strategies to coordinate collection efforts on accounts requiring special attention.

    > Process and complete documentation accurately and timely according to department policies and procedures.  Provide period reports to management team as appropriate.

    > Adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines.

    > Manage, coach, and counsel staff to meet department goals and achieve performance standards; provide training and encourage continuous improvement for career development.

     

    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

    Education/Certifications/Experience:

    > Associates degree or equivalent experience preferred

    > 4 years of banking, customer service or collections experience preferred

    > 1 year of supervisory experience preferred

    Skills/Knowledge:

    > Proficient with Microsoft Office Suite; ability to learn collections software

    > Exceptional telephone and customer service skills required

    > Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

    > Ability to prioritize multiple tasks, coordinate work with others, and meet strict deadlines

    > Demonstrated knowledge of state and federal regulations related to resource recovery and collection law 

     

    Physical Demands:

    > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

    > Must be able to repetitively use a telephone and computer mouse and keyboard.

    > Ability to lift/move up to 15 lbs.

     

     

    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

     

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer, and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays.

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

     

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer, and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $19.25 - $24.04 commensurate with experience and education.

    Additional compensation may be earned through the Company’s profit-sharing bonus program, subject to individual and company performance.