• Resource Recovery Specialist

    Posted: 01/21/2024

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join Resource Recovery team as: 


    Resource Recovery Specialist

    This opportunity may be perfect for you if you have experience in:

    > Ability to learn collections software

    > Strong attention to detail

    > Ability to prioritize and Multitask 


    About this position:

    Responsible for working with past due customers to resolve delinquencies.  Must adhere to accepted department and government regulatory practices while meeting specific department goals and deadlines.  


    > Contact past due loan customers via phone and mail according to department guidelines.   Record customer contacts utilizing department software.

    > Interview and counsel past due loan customers with goal of soliciting repayment and reducing losses to Company.

    > Process and complete documentation accurately and timely according to department policies and procedures.

    > Respond to external and internal customer inquiries in a timely manner utilizing quality customer service and business etiquette skills.

    > Assist team members as needed to meet department goals, objectives, and timelines.


    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 


    > High School Diploma or equivalent required

    > 2 years experience in collections or telephone customer service preferred



    Proficient with Microsoft Office Suite including:  Word, Excel, and Outlook; ability to learn collections software

    Exceptional telephone and customer service skills a must

    Strong communication skills, both verbal and written; comfortable interacting with customers, co-workers, and management

    Ability to prioritize multiple tasks, coordinate work with others, and meet deadlines


    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $17.00 - $19.00 per hour commensurate with experience and education.

    Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.