• Loan Services Representative

    Posted: 07/23/2023

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join our Loan Services team as: 

    Loan Services Representative

    This opportunity may be perfect for you if you have experience in:

    Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint  

    > Strong communication skills  

    >Multitasking, meeting deadlines 

    About this position:

    In this position with our Loan department, you would be responsible for a variety of clerical functions in the Loan Services area including: filing, updating systems, assembling documents, and providing customers with accurate, timely information. 

    This position can sit in 1 of our three locations:

    Glens Falls, New York Headquarters 

    Clifton Park, New York Branch*

    Plattsburgh, New York Branch*

    *All training will be at our Glens Falls, NY location.

    Responsibilities :  

    > Check documents for proper vesting, legal descriptions, closing dates, and signatures.   

    > Provide administrative assistance to Loan Services Department including: updating loan data for entry into computer system, assembling documentation for loans, delivering documents to internal customers, and ordering supplies.  

    > Ensure loan files contain accurate documents with proper signatures, dates, and other relevant data according to Company policy, department procedures, and applicable government laws/regulations.  

    > Maintain new and paid loan files. Provide internal and external customers with appropriate documentation. Provide information or reports to meet government requirements as appropriate.

    > Perform variety of clerical duties requiring knowledge of department procedures. Use office computers for data input and other activities, and order reports as required.

    > Respond to internal and external customer inquiries regarding loan processing, documentation, and other loan information.

    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 


    > High School Diploma or equivalent required  

    > 1  year office environment experience required  

    Skills/Knowledge Requirements:  

    Proficient with Microsoft Office Suite including: Word, Excel, Outlook and PowerPoint  

    Strong communications skills, written and verbal; comfortable communicating with customers, co-workers, and management.

    > Ability to manage multiple tasks, meet deadlines, and work cooperatively in team environment; attention to detail a must  


    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $2 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $17.00 - $19.00 per hour commensurate with experience and education.

    Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.