• Financial Solutions Representative

    Posted: 06/02/2021

    Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of members and their families by providing quality financial services with the best overall value.
    At HRCCU, our number one priority is to make our “Members Lives Better.” Work in a fun atmosphere were you collaborate with your co-workers to provide outstanding member service.
     
    We have an exciting and fun opportunity in our Financial Solutions Department!
    Financial Solutions Representative
     
    We seek a Financial Solutions Representative to contact and answer calls from members in the early stage of delinquency. The position will counsel members to help them make financial arrangements to bring delinquent accounts to a current status and handle members’ insurance and debt protection claims.
    Other duties to include:

    • Handle phone calls from members and other credit union departments to resolve problems with members’ accounts. Identify at risk accounts and make attempts to collect the debt following all federal & state laws, and policies and procedures of the credit union.
    • Mailing of letters to members per guidelines. 
    • Handling of insurance and debt protection claims.
    • Handling total loss claims for members.
    • Processing payments received by the Financial Solutions Department. 
     
    Experience: At least one year of related work experience in customer/member service or collections. 
    • Excellent verbal and written communication skills, including excellent phone etiquette.
    • Proactive problem solver, fostering teamwork and trust, be highly skilled in prioritizing and organizing.
    • Proficient with Microsoft Office products.
    • Understanding of the Fair Debt Collection Practices, Attorney General Agreement, Affordable Care Act and general familiarity with bankruptcy laws is a plus.
    • Strong communication and interpersonal skills, including the ability to respond professionally to situations involving conflict and emotion.
    • Self-motivation, problem resolution including professionalism and composure is required.
    • Basic knowledge of accounting principles and accounts receivable systems is also helpful.
     
    This position is located at our Operations Center in Corinth, NY. Full-Time Monday through Friday, with a Saturday rotation.
     
    If you are unable to complete this application on line due to a disability, please contact Human Resources at humanresources@hrccu.org
     
    To apply, please copy this link and paste in your web browser:
    https://www.hrccu.org/about/careers/
     
    HRCCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, sexual orientation, and national origin, physical or mental ability, protected Veteran Status or other characteristics protected by law. To read the It's The Law Poster regarding EEO please paste the following link into your browser. http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.