• Digital Banking Customer Support Specialist

    Posted: 02/02/2024

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join our Electronic Banking team as: 

    Digital Banking Customer Support Specialist    

    This opportunity may be perfect for you if you have experience in:

    > Office Management  

    > Problem Solving Skills  

    > Workflow Coordination


    About this Position :

    In this position with our Electronic Banking department, you would be responsible for reviewing, researching and resolving discrepancies in customer data. Additional responsibilities include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to. Provide service to customers, operational support to the branches and assist the Senior Specialist with coordinating work tasks. 

    This position can sit in either our Clifton Park or Glens Falls Office Locations:

    Glens Falls, New York Headquarters 

    Clifton Park, New York Branch*

    *All training will be at our Glens Falls, NY location.

    Responsibilities Include:  

    > Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.  

    > Process all ACH in a timely and accurate manner meeting department guidelines.   

    > Respond to all VISA disputes meeting department guidelines.  

    > Review data for proper authorizations and compliance and take action as appropriate.  

    > Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.   

    > Provide consistent and outstanding customer service by anticipating and reacting to internal and external customer needs.  


    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 


    Associate degree or equivalent experience required.

    2 years prior banking experience with expanded knowledge of banking regulations preferred.

    Skills/Knowledge Requirements:  

    > Basic knowledge of NACHA rules preferred.

    > Proficient in Microsoft Office Suite: Word, Excel, and Outlook.  

    Strong problem solving skills, ability to analyze and solve problems independently.   

    Ability to prioritize multiple tasks/projects to meet deadlines.  

    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $19.00 - $22.00 per hour commensurate with experience and education.

    Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.