• Call Center Representative

    Posted: 03/05/2023

    Hudson River Community Credit Union is a growing financial institution with five Branches and an Operations Center in the Saratoga Springs area.  Their mission is to improve the well-being of their members and their families by providing quality financial services with the best overall value

    If you thrive in a fast-paced environment, passionate about solving problems and helping others. Are detail-oriented, thorough and like to work in an environment that has some routine and consistency. Then this is the job for you!

    HRCCU is looking for a Call Center Representative

    **Starting pay rate $19.71/hour

    What you will do:

    • Assist members on the phone by answering their questions within a wide variety of banking transactions.
    • Educate members on our digital platforms, self-service tools and provide online banking support.
    • Provide the best member service by becoming an expert in your field.
    • Collaborate with your co-workers on administrative tasks throughout the day.

    Where you will work:

    • This position reports to the Manager of The Member Experience Center.
    • You will work at our Operations Center in Corinth, NY.
    • The full-time schedule is 40 hours Monday through Friday with a Saturday 9am-1pm rotation.

    **Starting pay rate $19.71/hour

    Rewards you will receive

    • 401K with matching contribution up to 10%
    • Medical, dental, vision, flex spending accounts, health savings accounts
    • Life insurance, short term and long term disability plans
    • Generous paid time off and additional 12 observed holidays
    • Gym reimbursement and wellness program
    • Internal and external training, including certification and tuition reimbursement

    What you will bring to the table:

    • Similar or related experience.  Call center and financial services a plus.
    • High School degree or GED
    • Outstanding communication skills, actively listens in order to help members with their questions.
    • Proactively completes tasks to make decisions that are timely, accurately and well researched.
    • Working knowledge of Microsoft Office Products.

    To apply: Please copy and paste this url  https://hrccu.clearcompany.com/careers/jobs/1279c6ec-9bd5-3db4-ab7b-b1b21cb5ba69/apply?source=2231276-CS-49649 in your web browser. If you are unable to complete this application online due to a disability, please contact human resources at humanresources@hrccu.org.

    Our company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, gender, sexual orientation, and national origin, physical or mental ability, protected Veteran status or other characteristics protected by law. To read the It's The Law Poster regarding EEO please copy and paste the following link into your browser. http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf