• Bilingual Electronic Banking Senior Specialist

    Posted: 06/20/2024

    The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join our Electronic Banking team as: 

    “Bilingual Electronic Banking Senior Specialist (Spanish and English)”

    This opportunity may be perfect for you if you have experience in:

    > Working Collaboratively in a Call Center Environment

    > Problem Solving and Excellent Customer Service Skills   

    > Task Prioritization and Attention to Detail

    About this position:

    Responsible for reviewing, researching and resolving discrepancies in customer data.   Responsibilities will also include dealing directly with outside companies/agencies/financial institutions and ensuring that laws, regulations and policies are adhered to.  Provide technical support and service to customers and branches.  Assist Team Leads and Manager with coordinating work tasks. This position is 100% in-office at the following locations:

    > Glens Falls, New York

    > Colonie, New York (All Training is in Glens Falls, New York)

    Responsibilities

    > Research, report and provide resolution to exceptions in a timely manner according to department policies and procedures.

    > Provide training, support, and guidance as appropriate to co-workers. 

    > Create, update and test procedures to ensure compliance and inefficiencies are addressed.

    > Research and take ownership of escalated customer questions and provide timely resolution to include opening tickets with appropriate business partners.

    > Respond to all VISA disputes meeting department guidelines.  

    > Review data for proper authorizations and compliance and take action as appropriate.

    > Update, modify and correct data meeting the department’s goals and objectives while following policies and procedures.  

    > Provide consistent, outstanding customer service by anticipating and reacting to internal and external customer needs

    What you will need to thrive in this role:

    In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

    Education/Certifications:

    > Associate’s Degree or equivalent experience preferred

    > 3 years prior banking experience with expanded knowledge of banking regulations preferred

    Skills/Knowledge:

    > Excellent communication skills, both written and verbal in Spanish and English (Bilingual); comfortable speaking with customers, co-workers, and management

    > Proficient in Microsoft Office Suite: Word, Excel, and Outlook 

    > Strong problem-solving skills, ability to analyze and solve problems independently 

    > Ability to prioritize multiple tasks/projects to meet deadlines

    Physical Demands

    > Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

    > Must be able to repetitively use a telephone and computer mouse and keyboard.

    > Ability to lift/move up to 15 lbs.

    What we will bring to the table:

    We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package featuring:

    >    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

    >    Medical, Dental, and Vision Insurance and Flexible Spending Plan

    >    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

    >    Education and Tuition Reimbursement

    >    Employee Assistance Program for our employees and their immediate family members

    We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.

    As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

    We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

    The salary range for this position is $20.00 - $24.00 per hour commensurate with experience and education.

    Additional compensation may be earned through the Company’s annual bonus program, subject to individual and company performance.