Administrative Support Representative

Hudson River Community Credit Union is a not-for-profit financial cooperative whose mission is to improve the well-being of members and their families by providing quality financial services with the best overall value.

We have an exciting and fun opportunity in our Collections Department!

Administrative Support Representative
We are looking for the right candidate to join our team who is self-disciplined, ensures accuracy in their work and loves to problem solve. Excels in managing and completing their tasks in an orderly and systemic way. You thrive in an environment that is routine, repetitive, efficient and productive.
This position works collaboratively with the Collections team to:

• Promote a positive member experience via phone for providing information, responding to requests, and processing payments.
• Problem resolution for our members, by answering questions and resolving billing problems as subject matter expert.
• Provide Member Centric focus by answering phones, daily mailing of letters to members.

• Excellent verbal and written communication skills, including excellent phone etiquette.
• Proactive problem solver, fostering teamwork and trust, be highly skilled in prioritizing and organizing.
• Proficient with Microsoft Office products.
• Strong communication and interpersonal skills, including the ability to respond professionally to situations involving conflict and emotion.
• Self-motivation, problem resolution including professionalism and composure is required.
• Basic knowledge of accounting principles and accounts receivable systems is also helpful.