Archive for the ‘Education’ Category

Customer Service is Not Enough. Learn How to be Exceptional.

Monday, June 13th, 2011

We’ve all experienced it and I dare say we’ve all rolled our eyes and let out an exasperated sigh when we’ve encountered it. We’re quick to tell our friends about it and even quicker to purposefully avoid businesses that demonstrate it. I’m talking about bad customer service – the thing that can make you lose your edge on the competition, mismanage customer expectations, and offend and lose customers.

Customer service is no longer enough. Exceptional customer service is essential to create positive, memorable experiences for your customers so they will not only return every time they need your product or service – they will tell everyone they know to do likewise.

Join us on Thursday, July 14th for an interactive seminar designed to help you develop Customer Service Strategies. Business Advisor Kate Baker will present and demonstrate how to leverage Customer Service Strategies in your business to:

  • Leverage Customer Service to Increase Revenues
  • Build and Manage Customer Expectations
  • Increase the return on your Customer Service Dollars
  • Make Your Customers Feel Important and Appreciated
  • How to Say ‘No’ Without Offending & Losing Customers


WHAT: “How to Deliver Exceptional Customer Service” free business seminar
WHEN: Thursday, July 14, 2011, 7:30am-9:00am
WHERE: SUNY Adirondack, 640 Bay Road, Queensbury, NY – in the Regional Higher Education Center Forum, Room 128

RESERVATIONS ARE REQUIRED. Seating is limited and will fill quickly. Reserve your spot here.

The seminar is presented by the “Adirondack Business Development Partnership”, a collaboration of the Adirondack Regional Chamber of Commerce, SUNY Adirondack, the University at Albany Small Business Development Center, and SUNY Plattsburgh, as part of the effort to provide Chamber members, businesses and budding entrepreneurs with significant resources to build and grow a sustainable business.

 

Posted in Chamber Events, Community Events, Education, Small Business | No Comments »

3 ways a healthier workplace can yield ROI

Wednesday, June 8th, 2011

Your Chamber is pleased to be partnering with the Health Promotion Center of Glens Falls Hospital to promote physical activity, wellness, and increased access to healthy food options in the workplace. The program, Creating Healthy Places to Live, Work and Play, involves many community agencies and is funded through a grant from the New York State Department of Health.

The Adirondack Regional Chamber of Commerce and the Health Promotion Center of Glens Falls Hospital are collaborating to assist Warren County business leaders with supporting their employees’ access to and adoption of healthier habits in the workplace.  The Chamber and the Health Promotion Center will co- host the first informational session mid-June for business leaders to learn about the goals and features of the program.

So… why should you participate?

Preventing disease, improving physical activity and nutrition, and developing a culture of wellness in the workplace may yield a significant return on investment with respect to employee satisfaction and productivity, as well as a reduction in long term healthcare costs associated with type 2 diabetes, obesity, and cardiovascular disease.  Three ways this initiative is intended to help employers, are to:

(1) Establish workplace policies, environments, and activities that have a positive impact on nutrition and physical activity.
(2) Promote healthy eating, increased physical activity, and use of preventive health programs,
(3) Reduce the risk factors for obesity and chronic diseases that may significantly influence healthcare costs for both workers and employers.

If you are interested in implementing a healthier work environment at your workplace, please contact Erin Krivitski, PsyD, Program Coordinator for the Creating Healthy Places to Live, Work and Play Worksite Wellness Initiative at the Health Promotion Center of Glens Falls Hospital by email or 518-926-5919.

Additionally, the City of Glens Falls is encouraging the public to participate in a city park survey as part of the Creating Healthy Places to Live, Work and Play program. This is your opportunity to let your voice be heard about what you value and desire in our city parks. Surveys are available at Crandall Public Library, Glens Falls Park field houses, in the Glens Falls Hospital lobby and at all Glens Falls public elementary schools. The survey is also available online by clicking HERE.


Posted in Chamber Events, Community, Education, Health Care | No Comments »

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